| A | B |
|---|
| work team | group of individuals who cooperate to achieve a common goal. |
| motivation | a set of factors that influence an individual to accomplish a goal. |
| operations | major ongoing activities of a business. |
| operations management | efficiently directing the major activities of a business. |
| process improvement | efforts to increase the effectiveness and fficiency of specific business operation. |
| physiological needs | things that are required to sustain life |
| security needs | making sure you and those you care about are safe and free from harm. |
| social needs | the need to belong, to interact with others, to have friends. |
| esteem needs | the desire for recognition and respect from others |
| self-actualization | need to grow emotionally and intelectualy |
| achievement need | take personal responsibility for their own work. |
| affiliation need | concerned about their relationships with other and work to get along with others. |
| power need | want to influence and control others and be responsible for a groups activities |
| hygiene factors | job factors that dissatisfy when absent but do not contribute to satisfaction when present |
| motivators | factors that increase job satisfaction |
| quantity standard | establishes the expected amount |
| quality standard | describes expectted consistency in production or performance |
| time standard | established amount of time needed to comlete and activity |
| profit | income minus expenses |
| cost standard | predetermined cost of performing an operation |
| variance | differnece between current performance and the standard |
| inventory | all the products busines shas on hand for use in production and available for sale |
| just-in-time inventory control | method where inventories are maintained in small amounts and are obtained just in time for use. |
| credit | provision of goods and services to a customer with an agreement for future payment. |
