| A | B |
| communication | The process of exchanging messages between a sender and a receiver. |
| channels/media | The avenues through which messages are delivered. |
| feedback | A receiver’s response to a message |
| barrier | An obstacle that interferes with the understanding of a message. |
| setting | Where communication takes place, including place, time, sights, and sounds. |
| distraction | Something that competes with the message for the listener’s attention. |
| emotional barrier | A bias against a sender’s opinions that prevent a listener from understanding |
| jargon | A specialized vocabulary used by members of a particular group. |
| process | A particular course of action intended to achieve a result. |
| respond | To reply or show a response or a reaction to something. |
| persuade | To convince someone to change an opinion in order to get him or her to do what you want. |
| enumeration | A listing of items in order. |
| generalization | A statement that is accepted as true by most people |
| enhance | To increase; to make better or more attractive. |
| sequence | An order of steps; serial arrangement in which things follow in logical order or a recurrent pattern |