| A | B |
|---|
| communication | the process of exchanging messages between a sender and a receiver |
| channels/media | the avenues through which messages are delivered |
| feedback | a receiver's response to a message |
| barriers | obstacles that interfere with the understanding of a message |
| setting | the circumstance under which communication takes place |
| distractions | things that compete with the message for the listener's attention |
| emotional barriers | biases against the sender's opinions that prevent a listener from understanding |
| jargon | specialized vocabulary used by members of a particular group |
| persuade | the process used to convince someone to change a perception in order to get them to do what you want |
| enumeration | listing items in order |
| generalization | a statement that is accepted as true by most people |
