| A | B |
|---|
| chain of command | Authority structure in a company from the highest to the lowest levels; also called the line of authority. |
| collaboration skills | Skills that enable individuals to work with others to achieve a common goal. |
| goal | Something to be achieved in a specified period of time. |
| policy | Outlines how company decisions are made. |
| procedure | Describes how tasks should be completed. |
| organization chart | Diagram that shows the structure of an organization. |
| organizational chart | Diagram showing how each employee position within a company interacts with others in the chain of command. |
| management | Process of controlling and making decisions about a business. |
| top management | Consists of a company's board of directors, president, and other high-ranking managers. |
| middle management | Consists of a company's division managers and department heads. |
| first-line management | Level of management that coordinates and supervises the activities and duties of employees. |
