| A | B |
|---|
| an injury that happens when someone does the same repetitive motion, or maintains the same body position, for a long period of time. | repetitive strain injury |
| a radio-frequency identification tag. It is a microchip with a transmitter that tracks the location of a product | RFDI tag |
| a promise the company makes to customers about what they can expect from the company and its products | Brand promise |
| a special area in a store for showing off a product or group of products | Display |
| Unplugging the computer before performing maintenance, keeping liquids away from the computer, and making sure the computer doesn't have worn out wiring | Ways to avoid electric shock |
| the system a company uses for monitoring the amount of inventory it has in stock. | Inventory control |
| a short phrase associated with the brand | Tagline |
| a specific promise about product performance that is usually not very formal and doesn't require extra written documentation when a product is purchased | Guarantee |
| a specific promise about product performance that is written down in formal documentation and is usually limited to a specific time frame, so it can expire | Warranty |
| A buying method where parts or supplies are delivered the moment they are needed. | Just in time |
| a way of grouping customers and potential customers based on similar characteristics and then creating different programs for managing each group. | Channel Management |
| Straws, napkins, and ketchup | Examples of inventory at a company |
| a symbol printed on a product that can be read by a barcode scanner to identify the product | Barcode |
| a sheet of information about a specific material, or substance | Material safety data sheet |
| a U.S. government agency that creates and enforces standards for workplace health and safety | OHSA |
