| A | B |
|---|
| ACCT REVIEW GEN *** | Correct Read, Low Read, Consumption |
| HBC SEWER *** | Customer had a leak during the winter months and it affected the sewer rate. Customer must submit receipts before adjustment on sewer. Leak had to take place during the winter months. During winter, customer used a high volume of water because they filled up a pool. |
| LETTER OF CREDIT *** | Customer request letter to show 12 month payment history with SAWS |
| LETTER OF RSDNCY *** | Customer request letter to verify residency for education enrollment |
| T-OFF SAME DAY SUP. APPR. *** | Supervisor Approval, SAWS error, After hours (4pm-6:30pm) emergency t-off |
| T-OFF FOR RPRS *** | Customer has leak with no damage to property (routine stop) |
| T-OFF EMERGENCY *** | Customer has leak in house damaging property (foundation, walls, floor, ceilings etc.) |
| T-ON OFF NON PAY *** | Customer paid amount required to restore, or made arrangements |
| T-ON SAME DAY SUP. APPR. *** | SA on, SAWS error, After hours |
| T-ON SAME DAY *** | Water restore same day. Request must be before 3 pm |
| T-ON AFTER REPAIRS *** | Customer completed repairs ready to have water back on |
| VERIFY READ *** | Used to verify the read taken at the property. |
| VIP TAG *** | Door tag to inform cus. That meter was read |
