| A | B |
|---|
| Commission | a percentage of the total sale amount paid to the individual or business who made the sale |
| Goodwill | positive feelings toward a business |
| Personnel | a business's employees |
| Policy | a guideline explaining how employees should act in specific situations |
| Reputation | a business's good or bad name among the public |
| Profit | business income after expenses are deducted |
| Argumentative | seeming to disagree or question & look for errors |
| Complaint | pointing out something wrong with a product |
| Impatient | wanting something done immediately, not wanting to wait |
| Methodical | taking your time and going through a list of steps in your head |
| Suspicious | doubting or questioning everything, wanting reassurance that something is true |
| Domineering | overly confident customers feel they know more than anyone |
| Indecisive | having difficulty making a decision or choosing a product |
| Irritable | in a bad mood, can be unpredictable |
| Insulting | intentionally making unpleasant or rude remarks |
