| A | B |
|---|
| business guests | travel for work related reasons |
| leisure guests | travel by personal choice |
| walk-in | a guest WITHOUT a reservation |
| transient | an individual traveler WITH a reservation |
| corporate | reservation made with a negotiated corporate rate |
| group | receives a special negotiated group rate |
| budget/economy | inexpensive hotels with limited services |
| midprice | offers more amenities and options than a budget property |
| upscale/luxury | combines a desirable location with a full array of features and services |
| peak period | busy season |
| shoulder period | slower times before and after the peak period |
| ADR (Average Daily Rate) | total sales divided by # of rooms sold |
| occupancy percentage | # of rooms sold divided by total # of rooms available |
| revenue per available room | total sales divided by total # of available rooms |
| all suite | units with separate living room areas |
| extended stay | units with more extensive kitchen areas |
| B&Bs (Bed & Breakfast Inns) | offer outstanding personal service |
| spas | offer a variety of health related services |
| vacation properties/time shares | fully furnished accommodations at the same time each year |
| bell staff | transports luggage to the guest's room |
| valet staff | cares for automobile and hails cabs |
| concierge | advises guests about activities in the area |
| engineering/maintenance | responsible for heating/cooling systems, lighting, elevators, etc |
| groundskeepers/attendants | responsible for landscaping and recreational facilities |
| human resources | recruits, selects, and trains employees |
