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Java Games: Flashcards, matching, concentration, and word search. |
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Ice Breaker Day 2
What did you learn from the day prior? Match the Services provided.
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| A | B |
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| What is a Queue? | Where calls are routed for a specific resource to handle |
| General Queue | 1-833 KP4Care | Incoming calls for appointment services which can include general, specialty, and various languages (including hearing impaired) |
| Solutions Desk | Agents with enhanced access, Assists agents with questions*, Assists agents with accessing restricted appointments |
| Clerical / Booking Team / Specialty Services | Outbound call projects (e.g. waitlist, consults, referrals), Assists with booking specialty appointments, Assists with clinic cancellations, Direct book referrals – clinic requests, Direct book referrals – clinic requests, Some sites may include separate queues for Radiology, Behavioral Health, and New Member Entry |
| What are the VMC SCAL Service Area | Inland Empire, LA Metro, Valleys, Kern, Orange County, San Diego, Tri Central |
| Centralized Attendance Line | (844)-201-5825, Call 2 hours PRIOR to you shift, , Msg must include *Name, *Employee IE, *A message with the reason for call off/emergency and valid call back number |
| Average monthly handle time | 220-230 seconds per call |
| Taking Calls | All calls are recorded! |
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