| A | B |
|---|
| Accountability | Willingness to take credit and blame for actions. |
| Affirmation | to say that something is true in a confident way |
| Authoritarian | expecting or requiring people to obey rules or laws |
| Body Language | movements or positions of the body that express a person's thoughts or feelings |
| Business Letter | a formal letter following the business letter template |
| Cultural Sensitivity | being aware that cultural differences exist and have an effect on values |
| Democratic | relating to the idea that all people should be treated equally |
| Digital etiquette | or netiquette as it is sometimes called |
| Diversity | Variety; the positive result of people in different racial |
| Ethics | The principles of conduct that govern a group or society. |
| Etiquette | the rules indicating the proper and polite way to behave |
| Extinction | the process of eliminating or reducing a conditioned response by not reinforcing it |
| Fairness | treating people in a way that does not favor some over others |
| Harassment | to annoy or bother (someone) in a constant or repeated way |
| Laissez-faire | operate with very little interference from authority. |
| Memorandum | a usually brief written message or report from one person or department in a company or organization to another |
| Nonverbal Communication | communication without the use of words. |
| Optimism | a feeling or belief that good things will happen in the future |
| Pessimism | a feeling or belief that bad things will happen in the future |
| Plagiarism | the act of using another person's words or ideas without giving credit to that person |
| Professionalism | the skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well |
| Punctuality | arriving or doing something at the expected or planned time |
| Self-discipline (control) | Training of oneself; correction or regulation of oneself for improvement. |
| Sexual orientation | the inclination of an individual with respect to heterosexual |
| Social networking | the creation and maintenance of personal and business relationships especially online |
| Tact | the ability to do or say things without offending or upsetting other people |
| Team | A group of people who work together to set goals |
| Verbal Communication | expressed in words |
