| A | B |
|---|
| Tables, Pie charts, and Bar graphs are examples of | Graphic Aids |
| "Tables" are best when used to | look up or compare individual values. |
| "Bar graphs" are best used to | to compare things between different groups or to track changes over time. |
| "Line graphs" are best used to | used to track changes over short and long periods of time. |
| "Pie charts" are best to use | when you are trying to compare parts of a whole. They do not show changes over time. |
| "Pictures" give you a | realistic visual. |
| Memos | are generally a short means of communication, written to people "within" an organization. |
| Business Letters | are written to people "outside" the business |
| Business Letters | are very detailed. |
| Positive "customer relations" | Develops customer trust in a product or service. |
| Positive "customer relations" | Develops repeat business. |
| A technique for building positive customer relations is | Provide quality service. |
| A technique for building positive customer relations is | Listen to and engage your customers. |
