| A | B |
|---|
| CIB stands for... | Called in By |
| You will click this button to schedule more than one CIB and retain the customer's information | Continuous Entry |
| Before a regular pickup can be established the customer must receive _______ by their local facility | Preapproval |
| This is required to schedule an Express On Call Pickup for Express. | Site |
| One qualification for an Express regular pickup is they must ship sufficient consistent package... | Volume |
| The most basic form of pickup for Express is called a(n) ______ pickup. | On Call |
| This type of pickup is scheduled for a prearranged time on specific days. | Regular |
| When a customer requests for a pickup in a ______ location we create a DMQ case. | Remote |
| When a customer insists on scheduling an Express Pickup with a close time before noon you must first contact this department. | Dispatch |
| If you have already attempted Dispatch and the Station Manager on a request for a pickup with a close time before noon you can reach out to this department. | Sup/Mentor |
| If a customer still insists to schedule a pickup with a close time before noon after dispatch has said no you will attempt to transfer to this person. | Station Manager |
| Customers must have a _______ account number to establish a regular pickup with Express. | Valid Billable |
| These types of pickups are scheduled by someone who is not physically with or at the location of the package | CIB |
