| A | B |
|---|
| C.O.D. | Abbreviation for Cash On Delivery-this means a person has t pay for something when it is delivered |
| code | a set of numbers or letters used to identify something |
| confimation | proof |
| express delivery | a service that allows items to be delivered faster than if they are mailed using regular delivery service |
| fax | abbreviation for facsimile-this is a piece of paper that is reproduced and set to someone else using signals over phone lines |
| hotline | a phone line a person can call to get information quickly; someone will be there to answer 24 hours a day |
| merchandise | items for sale |
| minimum order | the smallest amount, in quantity or cost, that a person can order |
| money order | a piece of paper a person can buy to send to someone to pay for something; a money order is like a check, but the money is not taken out of a checking account |
| post office box | a box a person rents from the post office to have his or her mail put in; also known as a PO box |
| quantity | amount; how many |
| resident | a person living in a place |
| sales tax | money a person has to pay to the government when he or she buys something; it is added to the subtotal on the bill |
| satisfaction guaranteed | a phrase that a store uses to promise that a person will be happy with the item he or she bought: if te person is not happy, the item will be replaced or fixed or the person's money will be given back if he or she does not want to keep the item |
| shipping | a fee a person has to pay to have something delivered |
| subtotal | the amount of money a person has to pay for just the items he or she wants to buy, not including sales tax or shipping |
| toll-free | this phone call is free for the caller; the place the person is calling will pay the long distance charges |
| web site | a location on the internet; can be used for buying things, for entertainment, or to find information |
