| A | B |
|---|
| Authorized Caller | Is the account holder or any person whose name has been submitted by the account holder for the purpose of allowing them to act on behalf of the account holder. |
| Authorized Callers will show on these screens | DICI and DIHI |
| Landlord Accounts | Is a person or company that establishes an account in their name for properties that are rented or managed. |
| An Agent | Is a person or company that is authorized by a Landlord to act on behalf of the Landlord to conduct business. |
| Account Holder Deceased | If no one takes responsibility for the gas service, a Disconnect order should be taken. The gas service should not, at any time, be left on in a deceased person's name. |
| An Unauthorized Caller can provide this information | Receipt information, Meter readings, and Emergency order information |
| Churches/Agencies | Transfer the call to the HEAP line |
| CAN verify the Federal Tax ID#IS or IS NOT LISTED as an authorized caller,, | Continue with the call, and document in remarks the person you spoke with |
