| A | B |
|---|
| empathy | the ability to understand and SHARE the feelings of others; helps with listening and respect |
| pause | (Two ears, one mouth) Stop, relax, and listen; to improve listening and clarification skills |
| introspection | to look inside; know your strengths and weaknesses; to improve self-understanding |
| turn taking | where participants speak one at a time in alternating turns; to improve |
| established procedures | things we do and don't do during communication |
| conversation skills | an ability to initiate, sustain and end a conversation; (Speed, eye contact, notice details, express your emotion, offer insights, volume) |
| respectful vocabulary | to speak in a way that shows admiration for another person; to avoid heated conversations |
| practice in natural settings | practice conversation in ways and places that are normal to you |
