| A | B |
|---|
| Controllers | Take-charge and want control of themselves, others and situations. Task-oriented, drivers and are only focused on the end goal. |
| Collaborators | Easy-going, relationship-oriented, and enjoy working with people to work towards a consensus. |
| Analyzers | Detail-oriented, logical thinkers who analyze others and situations. Work best alone to come up with solutions, and therefore may take more time to make a decision and take action. |
| Socializers | Outgoing, thrive on change and enjoy meeting people. They get their energy from others and therefore work best when brainstorming with others to make a decision and take action. |
| Controllers | Direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion. |
| Analyzers | Cautious, logical thinkers, soft-spoken, monotone voice, limited eye contact and facial expressions. |
| Collaborators | Appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone. |
| Socializers | Outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone. |
| When communicating with a: Controller | Get to the point, state what's in it for them and ask straightforward questions. Communicate confidently with a clear and concise message. Avoid the clutter and fluff. |
| When communicating with a: Analyzer | Avoid small talk, present facts and data, provide details and the process you'll follow to service them. |
| When communicating with a: Collaborator | Show an interest in them, listen patiently and give them a good "feel" about your message or what you're asking them to do. |
| When communicating with a: Socializer | Show interest in them, be upbeat, tie their personal experiences to your message. |
| Good listener | Ask questions to learn more, listen to non-verbal behavior. |
| Open to change | Be willing to change your mind, look for alternatives and work with others to resolve conflict. |
| Learners | Be willing to learn new behaviors and what makes others tick, ask for feedback. |
| Positive | Learn from your mistakes and move on, be proactive and take responsibility. |
| Respectful and sensitive | Accept differences and show appreciation for others, and change your behavior to match your listener. |
