| A | B |
|---|
| attachment notation | Text that indicates that a separate document is attached to the letter or memo |
| blind copy notation | Text that indicates that a copy of the message is being sent to the person(s) named without the recipient's knowledge |
| body | The part of a document (memo, e-mail, letter, or report) that contains the paragraphs of the message |
| contacts list | A group of people with whom you communicate |
| copy notation | Text that indicates that a copy of the message is being sent to the person(s) named |
| e-mail | An informal message that is written, sent, and received on a computer; more formally called electronic mail |
| emoticon | A combination of keyboard characters or icons, such as a smiley face, used in messages to indicate emotion |
| enclosure notation | Text that indicates that a document is included with a memo or letter but not attached to it |
| flame | An angry or insulting e-mail message or to write such a message |
| instant messaging (IM) | A means of communicating electronically via text messages with one or more people in real time |
| invoice | A bill for items or services purchased from a company |
| letter | A document used to send a formal written message to someone outside or inside an organization |
| memo | An informal document that is sent to someone within your organization; more formally called a memorandum |
| mixed punctuation | A format style that has a colon after the salutation and a comma after the complimentary close in a letter |
| netiquette | A set of informal guidelines for behaving courteously online |
| open punctuation | A format style that has no punctuation after the salutation or complimentary close in a letter |
| postscript | A sentence or paragraph at the end of the letter that reinforces the message or adds information |
| reference initials | The initials of the person who keyed a memo or letter |
| spam | Unsolicited electronic junk messages |
| subject line | A document part that states the topic of the message in a memo, e-mail, or letter |
