| A | B |
|---|
| Management | The direct control of a business or enterprise. |
| Manager | An employee whose overall job is to make sure that the organization meets its goals and obligations. |
| Top-level (Upper) Management | People who are responsible for setting goals and planning for the future. They have titles like president, vice president, chief executive officer (CEO). Top-level managers usually consist of a small group of people or even one person. |
| Middle-level Management | One who carries out the decisions of top-level management. They include plant managers, regional managers, and department heads. They are responsible for planning and controlling an operation. |
| First-line (Supervisory) Management | Sometimes referred to as supervisory managers. They may also be called team leaders, coaches, supervisors, office managers, crew leaders, or unit coordinators. A manager who is responsible for directing the day-to-day activities of low-level (all employees below First-line manager status) and operational employees. Sometimes these managers are referred to as operational managers. |
| Planning/Staffing | Setting company goals. Top-level managers must decide what must be done, who will do it, how will the work be grouped, and hiring staff. |
| Controlling | Keeping the company on track and making sure all goals are met. |
| Leading | Includes giving orders. Good leaders must create a vision for the company, set standards, communicate with employees, provide guidance, and resolve conflict among workers. |
| Organizing | Deciding how you will get the work done to accomplish the goals. |
