| A | B |
|---|
| a process in which employees are trained to perform more than one job in the company even though they typically perform only one | Cross training |
| Marketing research that answers questions that begin with “how many” or “how much” | Quantitative research |
| a limit on either the quantity or the monetary value of a product that may be imported | quota |
| A feeling of sympathetic and mutual understanding | Rapport |
| A system that uses Internet technology that connects applications, data, and users in real time | Real Time Inventory System |
| A means of encouraging appropriate workplace behavior in order to improve employee performance | Remedial Action |
| a brief summary of personal information, education, skills and work experience activities and interests | resume' |
| Output per worker hour that is measured over a defined period of time | productivity |
| forming an essential part of something needed to make it complete | integral |
| the money available to a household over and above what is required | discretionary income |
