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Java Games: Flashcards, matching, concentration, and word search. |
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MA Chapter 16 - Flashcards
Communication and Customer Service
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| A | B |
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| Analytical Communicator | Prefers to work with real numbers, facts, and data; places very little emphasis on feelings or emotions |
| Intuitive Communicator | Prefers to look at the big picture. |
| Functional Communicator | Prefers an organized approach to work with timelines and detailed plans; uses a step-by-step method to solve problems and communicate information. |
| Personal Communicator | Uses emotional language and connections; cares about what people think and feel in response to the information given. |
| What are the standard elements of business letters? | Heading, opening, body, closing |
| What are the types of defense mechanisms? | Denial, regression, projection, and displacement, repression, and sublimation. |
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