| A | B |
|---|
| Communication | The transmitting of information from one group to another |
| Barriers that hinder effective listening | Language Problems Faking |
| Typical components of direct emails & memos | 1. Subject Line 2. Opening 3. Body 4. Closing |
| In what ways do communication skills act as career filters? | Makes you more marketable for future employers |
| Example of a soft skill | The ability to work and communicate with others |
| Stereotyping | Oversimplified perceptions of behavioral patterns or characteristics applied to an entire group. |
| Proofreading | Correcting grammar, spelling, punctuation, format, and mechanics. |
| Revising | Improving content and sentence structure. |
| What is the number one thing that proves that communication has been successful? | Recipient acknowledges communication as the sender intended. |
| What is the best communication channel for delivering bad news? | In Person |
| List some specific "aspects" of a business email. | To, From, Subject, CC, BCC |
| In what ways have businesses embraced social networking? | Create buzz, brainstorming, customer feedback. |
| List some ways that you can speak/ behave professionally. | Be attentive. Do not post inappropriate things on your social media. |
| What is the popular business format for letters, emails, and memos? | Block Style |
| List some nonverbal techniques that you can use to show someone you are paying attention. | Eye contact, facial expressions, posture and gestures also send silent messages |
| What does Cc mean in an email? | Carbon Copy |
| What does Bcc mean in an email? | Blind Carbon Copy |
| What are the three main points of an oral presentation and what does each point consist of? | 1. Introduction- Captures attention, involves the audience, identifies the speaker 2. Body- Establishes the main points and develops coherence with 3 planned transitions. 3. Conclusion- Summarizes main points and provides final focus |
| What is a customized resume? | You prepare a special resume for each position you want. |
| List some things that go on a resume. | Summary of qualifications, education, work history, capabilities and skills, awards, honors, and activities. |
| What is a cover letter? | A cover letter introduces resume, relate writer strengths to reader benefits, and seeks an interview. |
| What is direct strategy? | When the purpose for writing is presented close to the beginning. |
| What is an informational report? | Reports that present data without analysis or recommendations. |
| Can you lie on a resume and forge facts? | No |
| 4 Steps in the Communication Process | 1) Sender Encodes Message 2. Message is Sent 3. Receiver receives message. 4 Receiver sends feedback |
| Face to Face Communication | Advantages: Facial Expressions, Body language, Immediate Feedback |
| Culture Training | Understands regional and international differences. |
| Verbal communication | Advantage of immediate feedback. |
| Non-verbal communication | Body language, gestures, posture, eye contact. |
