| A | B |
|---|
| These are all included in interpersonal communication | verbal, Non-verbal and written communication |
| This is an example of non-verbal communication | body language |
| In the communication process, what is "feedback"? | verbal and/or nonverbal responses to a message |
| In the communication process, what does "encode" mean? | translate ideas into a code |
| Most important communication skill | listening |
| This would be considered the greatest barrier in communicating effectively | not being able to speak the language of your customers |
| What is jargon? | language used by a group, profession or culture. Example: Medical Jargon |
| What is probably the most important thing to do when making a formal business presentation? | know your audience and prepare |
| What is the correct abbreviation for someone who holds a doctorate degree | Ph.D. |
| Where would you find synonyms using a Word Document? | Thesaurus |
| Important tips when using visual aides in a presentation | talk to the audience, not the screen never assume projectors will work; have a backup plan ready use a pointer to emphasize points, don't use it as a crutch, and don't wave it wildly |
| talk to the audience, not the screen never assume projectors will work; have a backup plan ready use a pointer to emphasize points, don't use it as a crutch, and don't wave it wildly | listen |
| Which method of reading is described in the following: you look only for a specific fact or piece of information without reading everything. | skimming |
| What is a homonym? | words that sound the same but have different meanings (their, they're, there) |
| What is a synonym? | words that have the same meaning (play, frolic) |
| This describes propaganda | information used to promote or publicize a particular political cause or point of view |
| What is wrong in the following sentence? "Each nurse should sign up for a PIN to access her records." | It is biased. |
| What is an inferential statement? | a statement that is aimed at influencing someone |
| What are the phases of the writing process? | Planning Composing Editing Publishing |
| When attempting to gain the reader's attention in a persuasive message, what should you do first? | introduce the topic in an interesting and relevant way |
| Sara realizes that she used the word "principle" when it should have been "principal" in a letter she is writing. What part of the writing process does this illustrate? | proofreading |
| What should be the main point of emphasis of the opening paragraph in a letter designed to sell a product? | it should get the reader's attention |
| How should you address a letter if you aren't sure who is going to read it? | Dear Sir or Madam: |
| What date should be used at the top of a letter? | What date should be used at the top of a letter? |
| What type of punctuation are you using when no punctuation is used in the salutation or complimentary close? | open |
| This is one of the best reasons to take notes when receiving oral instructions. | to assure for accuracy and understanding of the original instructions |
| What type of behavior is being displayed if the person is afraid to speak up or openly agrees with what others are saying despite having mixed feelings or feelings that are in opposition to what is being expressed? | passive |
| What type of behavior is being displayed if the person interrupts and talks over others and does so in a way that may intimidate others? | aggressive |
| What type of behavior is being displayed if the person speaks his/her mind openly even if the opinions expressed might conflict with another person's views but is done in a non-threatening way? | assertive |
| When using a word processing software, you notice a word underlined in GREEN. What does that mean? | grammar error |
| this document explains the reasons for your interest in a position, tells succinctly why you are qualified for the job, and identifies some relevant skills and/or experience. | cover letter |
| This document gives a detailed account of personal, educational, and professional qualifications as well as experience. | resume |
| 4 steps in the communication process | Sender encodes the message Message is sent. Receiver receives message. Receiver sends feedback. |
| bias language | language is words or phrases that are considered prejudiced, hurtful, or offensive; it demeans or excludes because of age, gender, race, ethnicity, social class & some physical or mental traints. |
| skimming | consuming text rapidly with the goal of extracting the main ideas and information |
| scanning | glance from point to point in a text quickly or search for a particular item |
| summarizing | taking the text as a whole and abridging it into a brief comprehension of the main points |
| speed reading | reading quickly |
| literal/factual | information that is free from exaggeration or embellishment |
| Propaganda | spreading of ideas and information for the purpose of helping or hurting an institution, cause, or a person |
| Parts of a business letter | Senders Address Inside Address Date Salutation Body Complimentary Close Signature Line Enclosure Notation Typists Initials |
| Point of view | the attitude, position, or perspective from which an author is considering & evaluating the topic at hand. |
| 6 Step conflict resolution process | Clarify the disagreement Establish a common goal Discuss ways to meet the goal Determine barriers to the goal Agree on the best way to resolve the conflict Acknowledge the solution and determine responsibility for those involved. |
| 4 stages of team development | Forming Storming Norming Performing |
