| A | B |
|---|
| Employee to employee communicaiton is considered_____ communication. | horizontal |
| doing something that needs done without being asked is called | innitiative |
| something someone can be born with but also acquire and learn over time | leadership skills |
| reward, expert, identity, and position | 4 types of influence |
| cost of hiring, training, and paying employees. | One of a businesses' largest is expenses |
| type of influence exists when group members recognize and appreciate a leader’s knowledge in a certain area | expert influence |
| Communication between managers, employees and work groups | internal communication |
| To get employees to reach their full potential, they must feel included in the | decision making process |
| ability to motivate individuals and groups to accomplish important goals | leadership |
| A manager who has power because of personal characteristics they possess as leader rather than the formal structure of an organization | informal influence |
| A willingness to take reasonable risks and make unpopular decisions | courage |
| The way people get along with or interact with one another | human relations |
| Not being too emotional or unpredictable | stability |
| practicing leadership at work is a good way to become | a leader |
| having a conversation outside of a formal meeting would be an example of | informal communication |
| an important human relation skill needed by all managers | self-understanding |
| communication between someone within the business and someone outside of the business is called | external communication |
| the ability to get others to accomplish a task because of the position the leader holds | position influence |
| Notes, emails, letters and reports are examples of | written communication |
| power resulting from the personal characteristics of a leader rather than the formal structure of an organization | informal influence |
| communication that moves up and down in an organization | vertical communication |
| exists when group members recognize and appreciate a leader’s expertise in a certain area | expert influence |
| looking at all sides of an issue before making a decision | objectivity |
| respecting the feelings and needs of others they work with | understanding |
| working well with others, recognizing other’s strengths and helping to develop effective groups relationships | cooperation |
| able to listen, speak, and write effectively | communication |
| being willing to make decisions and take responsibility for the results | confidence |
| following through on what you say you are going to do | dependability |
