| A | B |
| Accountability | The condition of having to answer for or be liable for your actions; accepting responsibility for your decisions |
| Altruistic | Concerned with others’ welfare; charitable |
| Americans with Disabilities Act | A law that protects workers with physical and/or mental disabilities from discrimination |
| Bankruptcy | A state of debt that cannot be resolved |
| Business ethics | The basic principles that govern a business’s actions |
| Code of ethics | A set of rules for governing behavior |
| Consequence | The result of an action |
| Customer loyalty | The customer’s preference for a business; usually expressed in regular purchases from the business |