| A | B |
|---|
| Customer follow-up is always a good idea | no matter what the situation. |
| If an appliance or computer is being shipped | you might call the customer to be certain it was delivered on time and in good condition and\: |
| If you are making a follow-up call | it's a good idea to call during the dinner hour to make sure you contact te cusotmer on the first try. |
| When leaving phone messages for customers | you should let them know whether it is important for them to call you back or not. |
| In your client record system | you should record\: |
| If you do not have business cards | you can help the customer remember you by\: |
| If your company does not supply business cards | you should\: |
| If a customer's business card includes a pager | e-mail address |
| When customers enlist you as their personal shopper | they probably should expect\: |
| When acting as a personal shopper | you should\: |
| If you schedule a personal shopping appointment with a customer | it would be a good idea to\: |
