| A | B |
|---|
| CCD | Contact Center Desktop |
| MAMM | Memory Account Memo Message |
| FWD | Forward Work Date |
| MAR | Multiple Account Relationships |
| CIF | Customer Information File |
| ITC | Inconvenient time to call |
| APR | Annual Percentage Rate |
| BPM | Business Process Management |
| ADA | Americans with Disability Act |
| TSYS | Total Systems |
| RFD | Reason For Delinquency |
| EVA | Event Viewing Application |
| CFA | Courtesy Fee Adjustment |
| AM | Account Manager |
| MAD | Method Amount Date |
| NSF | Non Sufficient Funds |
| P2P | Promise to Pay |
| RPC | Right Party Contact |
| TCPA | Telephone Consumer Protection Act |
| CCP | Customer Contact Preference |
| LTA | Long Term Assistance |
| AU | Authorized User |
| ACH | Automated Clearing House |
| FCRA | Fair Credit Reporting Act |
| UDAAP | Unfair, Deceptive, or Abusive Acts and Practices |
| IVR | interactive Voice Response |
| KPI | Key Performance iIdicator |
