| A | B |
|---|
| Closing the Sale | Obtaining positive agreement from the customer to buy |
| Buying Signals | Things customers do or say to indicate a readiness to buy |
| Trial Close | An initial effort to close a sale |
| Which Close | Encourages a customer to make a decision between two items |
| Standing-Room-Only Close | Used when a product is in short supply or when the price will be going up in the near future |
| Direct Close | Method in which you ask for the sale |
| Service Close | Explains services that overcome obstacles or problems |
| Suggestion Selling | Selling additional goods or services to the customer |
| Relationship Marketing | Involves the strategies busnesses use to stay close to their customers |
