| A | B |
|---|
| Service Approach Method | The salesperson asks the customer if he or she needs assistance |
| Greeting Approach Method | The salesperson simply welcomes the customer to the store |
| Merchandise Approach Method | The salesperson makes a comment or asks questions about a product in which the customer shows interest |
| Nonverbal Communication | Expressing yourself through body language |
| Open-Ended Questions | Require more than a yes or no answer |
