| A | B |
|---|
| Conceptual skills | ability to see the “big picture” and think about how things will work together |
| Controlling | management function that monitors the work effort |
| Directing | management function of providing guidance to workers and work projects |
| Executive management | Top-level management |
| First-line Management | Supervisors who work directly with the employees who carry out the business’s routine work |
| Goals | Objectives |
| Human resources: | People who work to produce goods or services |
| Interpersonal skills | ability to communicate, interact, and build relationships with others |
| Management | process of coordinating resources to accomplish an organization’s goals |
| Management function | Groups of activities related to management (i.e., planning, organizing, staffing, directing, and controlling) |
| Manager | Individual whose job involves carrying out management functions |
| Material resources: | Equipment and supplies used by businesses in their operation |
| Mid-level management | Managers who report to top-level management and who have supervisors who report to them |
| Middle management | Mid-level management |
| Organizing | The management function of setting up the way the business’s work will be done |
| Planning | The management function of deciding what will be done and how it will be accomplished |
| Resources | Items that can be used to produce goods and services |
| Staffing | management function of finding workers for the business |
| Strategic planning | Long-range planning (three to five years) for the company as a whole |
| Strategies | Plans of action for achieving goals and objectives |
| Supervisory management | First-line management |
| Tactical planning: | Short-range planning (one year) of specific actions the business will take |
| Technical skills | Ability to understand the specialized aspects of jobs |
| Top-level management | All managers who are responsible for the operation of the company or a business unit |
| Financial resources | All the sources of money available to a business |
