| A | B |
|---|
| Benefits | Advantages or payments employees receive in addition to their wages (e.g., sick time, holiday pay, health insurance) |
| Compliance | Fulfilling the requirements of the law |
| Conceptual skills | The ability to see the “big picture” and think about how things will work together |
| Controlling | The management function that monitors the work effort |
| Data processing | Converting facts and figures into useful information |
| Directing | The management function of providing guidance to workers and work projects |
| First-line management | Supervisors who work directly with the employees who carry out the business’s routine work |
| Human resources | People who work to produce goods or services |
| Information management | The process of accessing, processing, maintaining, evaluating, and disseminating knowledge, facts, or data for the purpose of assisting business decision making |
| Information | Knowledge, facts, or data presented in a useful form |
| Interpersonal skills | The ability to communicate, interact, and build relationships with others |
| Management function | Groups of activities related to management (i.e., planning, organizing, staffing, directing, and controlling) |
| Management information system (MIS | An integrated technology that assists with an organization’s information management needs |
| Material resources | Equipment and supplies used by businesses in their operation |
| Mid-level management | Managers who report to top-level management and who have supervisors who report to them |
| Organizing | The management function of setting up the way the business’s work will be done |
| Planning | The management function of deciding what will be done and how it will be accomplished |
| Professional development | Steps that an individual takes to enhance or improve skills or traits that are needed to excel in her/his career/profession |
| Proprietary information | Private information that belongs to an organization and cannot be released to the public |
| Staffing | A human resources management activity that involves recruiting, interviewing, hiring, orienting, and dealing with job changes for a company’s employees |
| Strategic planning | Long-range planning (three to five years) for the company as a whole |
| Tactical planning | Short-range planning (one year) of specific actions the business will take |
| Technical skills | Ability to understand the specialized aspects of jobs |
| Top-level management: | All managers who are responsible for the operation of the company or a business unit. |
| Trade secret | Undisclosed information within a particular business or industry |
