| A | B |
|---|
| A brief description summarizing the report; also know as an executive summary | Abstract |
| Being fully engaged in the communication process by concentrating and participating | Active Listening |
| A disrespectful way of coping with conflict that does not take into consideration other's feelings | Aggressive Behavior |
| A brief narrative of an interesting, amusing, or biographical incident | Anecdote |
| When an individual acts to solve conflict in a respectful way | Assertive Behavior |
| Being engaged in and connected with what a speaker is saying | Attentive Listening |
| A person with the power to influence or command thought, opinion, or behavior | Authoritative Figure |
| Skills necessary to be an active participant in society | Basic Skills |
| Judgement we place on others based on our prejudices | Bias |
| Gestures, movements, and mannerisms by which a person communicates with others | Body Language |
| Principles of conduct within a business environment or professional organization | Business Ethics |
| A request to perform a specific action | Call to action |
| Working jointly with others, especially in an intellectual endeavor | Collaboration |
| Pre-established channels of communication that help guide professionals on how, when, and where communication takes place | Communication Management |
| Set of steps in which a message is sent and received from one person to another | Communication Process |
| A feeling of self-assurance arising from one's appreciation of one's own abilities or qualities | Confidence |
| The tone and projection of a speaker's voice | Voice Quality |
| A prevailing tendency or inclination | Trend |
| The overall mode conveyed | Tone |
| The analysis of how working hours are spent and the prioritization of tasks in order to maximize personal efficiency in the workplace | Time Management |
| Behave appropriately within economic, social, and cultural exchanges | Social Responsibility |
| Having a pleasant appearance and manner | Personable |
| When an individual does not engage or act. | Passive Behavior |
| Use facial movements and gestures to transmit a message through physical expression | Nonverbal communication |
| Technical terminology specific to a group | Jargon |
| The power or opportunity to act or take charge before others do and with the ability to problem solve | Initiative |
| A standard or shared expectation within a social group | Cultural Practice |
| Forming a judgement by analyzing and evaluating an issue | Critical Thinking |
| To listen with the goal of judging or evaluating | Critical Listening |
| All members of the group share the same judgement | Consensus |
| The process of managing disagreements within a group to ensure productivity can continue | Conflict Resolution |
| To express thoughts, opinions, or feelings in a casual or conversational context | Informal Speaking |
| Happening without much previous thought or preparation | Impromptu |
| Facts that are free from exaggeration or embellishment | Factual |
| The visual contact to another person's eyes | Eye Contact |
| A an audience that consists of people outside of an organization | External Audience |
| To make a definite or systematic statement | Enunciation |
| Phrases like "um" and "like" that unknowingly sneak into speech and that do not have value | Empty Words |
| Recognize and apply netiquette when using technology to communicate | Digital Citizenship |
| To listen with the goal of obtaining information | Deliberative Listening |
| Someone's beliefs, values, and practices | Culture |
