| A | B |
|---|
| the company that allows someone to use their company's name its proven method of doing business, to receive training, and to use its advertising materials is called | franchisor |
| Harley-Davidson employs a method of inventory control demanding that suppliers deliver parts and raw materials to Harley's production facility just as they are needed. This type of inventory control is known as | just-in-time inventory control |
| the person who uses another company's business name | franchisee |
| ______________ means tailoring products to meet the needs of a large number of individual customers | Mass customization |
| type of utility on which production and operations management focuses | form |
| the two types of costs associated with inventory | Stock-out costs and holding costs |
| unfavorable balance of trade occurs when the value of | imports exceed the value of exports |
| When demand exceeds capacity, all of the following are reasonable options for the firm exceptWhen demand exceeds capacity, all of the following are reasonable options for the firm except | turning away some long-time customers |
| U.S. firms choose to hire skilled and unskilled workers in other countries to produce goods and services, rather than producing them in the United States this is called | offshore outsourcing |
| an importing restriction that limits the amount of a product that is allowed to be imported in a given year | import quota |
| every country has __________ advantage in some product | comparative |
| a contractual agreement where one firm gives another permission to produce and market its product and brand name in exchange for a fee | licensing |
| 3 countries partici[ating in NAFTA | Canada, Mexio, United States |
| Purchasing products or materials in other nations and bringing them into one's own country is | importing |
| The __________________ is a firm that has made sizeable investments and has a physical presence in several foreign countries as a manufacturer and marketer of products and services | multinational corporation |
| electronic storage of large amounts of data by a business | data warehousing |
| production of large items, such as airplanes or ships, will most likely be produced in this type of facility layout | fixed-position |
| uses computers to control the entire production process | computer-integrated manufacturing |
| collection of facts that managers analyze to make decisions about an organization | data |
| _________ is the use of computer systems or workstations to aid in the creation, modification, analysis, or optimization of a design_________ is the use of computer systems or workstations to aid in the creation, modification, analysis, or optimization of a design | computer-aided design |
