| A | B |
|---|
| distribution lists | lists of email addresses that are compiled in organizations |
| CC | short for "carbon copy" to copy someone on an email |
| BCC | short for "blind carbon copy" to let someone see an email without the rest of the recipients seeing they are copied |
| attachment | a file that is attached to an email, which may require special software to open |
| formatted signature | a signature that can be created as a tool to be automatically inserted in an email |
| delayed delivery | scheduling an email to be delivered at a later date and time |
| encrypted | a process of making an email protected with special code so a hacker can't open it |
| automatic replies | scheduled messages that automatically go to people who send you an email, such as "I will be out of the office" |
| bullet points | punctuation that looks like dots to the left of a list, which helps a reader scan a message quickly |
| reply all | a tool to send the same message back to everyone in the group; organization guidelines tell you when to use this |
| response time | the amount of time that passes before you answer an email |
| Subject line | the line in an email that gives a clue about the topic of the email |
| Greeting | the line in an email or letter that opens it and names the recipient |
| body of the email or letter | the paragraph or paragraphs that contain the message |
| Closing | the line in an email or letter that sends a final wish, such as "Sincerely" or "Yours truly" |
| Signature | the part of an email or letter that names the sender, their title, and their contact information |
