| A | B |
|---|
| What will you refer to yourself as on Travel + Leisure Calls | Travel Expert |
| What is the recission period for cancelling a monthly membership | 3 days from FIRST charge |
| What is the recission period for cancelling an annual membership | 30 days from charge |
| Who are the 3rd parties enrolling for Travel + Leisure | Wyndham, Luminous, Ninja, and Shark |
| Triply has what 2 package types? | Pass & Go |
| How many travel credits come with Triply Pass? | 250 |
| How many travel credits come with Triply Go | 500 |
| Does our PTS service center fulfill the Triply Wyndham Resort nights? | No |
| If a Triply member would like to cancel what is the process? | Member will email Triply.cancellations@wyn.com |
| What can Triply travel credits be used to redeem | hotel, resort, activities, cruises, and cars |
| How long are travel credits good for | 12 Months |
| How much is the Farm Bureau Premium membership per month | $9.95 |
| Where does a caller retrieve the Farm Bureau activation code to create an account | Login to their Farm Bureau account and click the link to prepopulate the code |
| Does All Resort Store have a premium membership | No, Free Standard only |
| What benefits are part of All Resort Store | Resorts, and Vacation Homes |
| What does NMC stand for? | National Motor Club |
| T or F: NMC Travel Club is only available for members of NMC | True: NMC members will get activation code for travel club through their NMC account |
| Do NMC Travel Club members have access to RVC's? | Yes |
| As a guide what must you never do on an Associate Travel Discount account | Do not change the password |
| What program call does NOT have an after call survey? | Associate Travel Discounts |
| Can friends/family book reservations on an Associates account without the associate traveling | No, the associate must be a part of the travel party |
| For PNBC, if a member upgrades to premium what benefits does that unlock? | Cruises, Shopping, Tickets, & Vacation Homes |
| Is every Wyndham owner part of Travel Up | No, Travel Up will be a benefit included in upgrades or potential new owners |
| Are Discovery + members also Wyndham Owners | No, Discovery +, is for potential owners |
| Do Travel Up members have access to book resorts through Travel Up | No, As Wyndham owners they will use their timeshare to book resorts |
| All Discovery + accounts will have a minumum of how many travel credits | 500 |
| T or F: All Travel Up accounts will have travel credits | False: Travel Credits are based on purchase and will not come on every account |
| Travel Up/Discovery Travel credits can be used to redeem what benefits? | Hotel, Resort Stays, Car Rentals, and Cruises |
| How many days does it take for a Travel Up account to be set up? | 45-60 Business days |
| YTexas Standard members resort pricing starts at how much | $499 |
| Who is eligible for Heroes Vacation club | Medical professionals, Police Officers, Firefighters, Teachers, Gov employees or spouses of one |
| What email account type does not work on Heroes Vacation Club | SBCGlobal.net |
| What club should a military member join | AFVC |
| Employees at Apex Benefits get a standard or premium account | Premium |
| If a caller mentions a "Group" reservation, they most likely part of what program | Center Stays |
| What all should be included on the case, if you cannot find a T+L account? | Name, email, spouse/other, charge date, last 4 of credit card, city/state |
| Do you ever cancel reservations in ARN | NO |
| Currently what is the only program that allows paypal as a payment method? | Travel + Leisure |
| In ARN, what tab can be used to see the TCMP account number | Payment tab |
| Which vendor services Cruise | World Travel Holdings |
| Which vendor services shopping | Kart |
| Which vendor is open 24/7 | Cruises/World Travel Holdings |
| Which vendor is open 8-8 EST | Flights/Revelex |
| Which vendor services hotels | ARN |
| Which vendor services tickets | Member deals |
| Does every call have an After Call Survey | No, VIP365 does not |
| Do all new Club 365 2.0 come with an RVC | No, during sale will be determined |
| More than 45 days and no Travel up account found, case must contain: | Wyn/WM owner ID, contract # and regular info like name and email address |
