| A | B |
|---|
| superordinate goals | a solution to conflict; goals that both parties want to achieve and that require cooperation |
| conflict resolution problems | we view our position as good, the other side as evil |
| Prisoner’s dilemma | where two parties, separated and unable to communicate, must each choose to cooperate or not |
| social norms | perceived informal, mostly unwritten, rules that define acceptable and appropriate actions |
| social traps | when we harm the well-being of society for our own interests |
| reciprocity norm | the expectation that if I help you, you will help me |
| bystander effect | the idea that people are less likely to help if others are around |
| deindividuation | when individuals lose their self-awareness and self-restraint in group situations |
