| A | B |
|---|
| CREATIVITY AND INNOVATION | originality, inventiveness, and resourcefulness in the workplace |
| CRITICAL THINKING AND PROBLEM-SOLVING | Uses sound reasoning to analyze problems, evaluate potential solutions, and implement effective courses of action |
| INITIATIVE AND SELF-DIRECTION | Independently looks for ways to improve the workplace and accomplish tasks |
| INTEGRITY | Complies with laws, procedures, and workplace policies; demonstrates honesty, fairness, and respect |
| WORK ETHIC | Consistently works to the best of one’s ability and is diligent, dependable, and accountable for one’s actions |
| CONFLICT RESOLUTION | Negotiates diplomatic solutions to interpersonal and workplace issues |
| LISTENING AND SPEAKING | Listens attentively and asks questions to clarify meaning; articulates ideas clearly in a manner appropriate for the setting and audience |
| RESPECT FOR DIVERSITY | Values individual differences and works collaboratively with people of diverse backgrounds, viewpoints, and experiences |
| CUSTOMER SERVICE ORIENTATION | Anticipates and addresses the needs of customers and coworkers, providing thoughtful, courteous, and knowledgeable service |
| TEAMWORK | Shares responsibility for collaborative work and respects the thoughts, opinions, and contributions of other team members |
| BIG PICTURE THINKING | Understands one’s role in fulfilling the mission of the workplace and considers the social, economic, and environmental impacts of one’s actions |
| CAREER AND LIFE MANAGEMENT | Plans, implements, and manages personal and professional development goals related to education, career, finances, and health |
| CONTINUOUS LEARNING AND ADAPTABILITY | Accepts constructive feedback well and is open to new ideas and ways of doing things; continuously develops professional skills and knowledge to adjust to changing job requirements |
| EFFICIENCY AND PRODUCTIVITY | Plans, prioritizes, and adapts work goals to manage time and resources effectively |
| INFORMATION LITERACY | Locates information efficiently, evaluates the credibility and relevance of sources and facts, and uses information effectively to accomplish work-related tasks |
| INFORMATION SECURITY | Understands basic Internet and email safety and follows workplace protocols to maintain the security of information, computers, networks, and facilities |
| INFORMATION TECHNOLOGY | Maintains a working knowledge of devices, resources, hardware, software, systems, services, applications, and IT conventions |
| JOB-SPECIFIC TOOLS AND TECHNOLOGIES | Knows how to select and safely use industry-specific technologies, tools, and machines to complete job tasks effectively |
| PROFESSIONALISM | Meets organizational expectations regarding work schedule, behavior, appearance, and communication |
| READING AND WRITING | Reads and interprets workplace documents and writes effectively |
| WORKPLACE SAFETY | Maintains a safe work environment by adhering to safety guidelines and identifying risks to self and others |
