| A | B |
|---|
| developed | Even though Not every manager is currently an effective leader, leadership skills can be THIS |
| understanding others | A manager who realizes that each employee has different background as well as different attitudes, skills, and needs is demonstrating THIS human relations skill |
| expert and identity | 2 types of power granted to managers by employees because the employees determine the managers are worthy of it? |
| human | Leaders CANNOT be effective without good _________ relations skills |
| close | Managers who believe employees are lazy and work only because they get paid will provide THIS type of supervision |
| human relations | How well people who work together get along |
| open | Leader who gives employees little or no direction |
| rules | Prescribed guides for actions and conduct. |
| expert power | Power given to people because of their superior knowledge about the work |
| self-understanding | Involves an awareness of your attitudes and opinions, leadership style, decision-making style, and relationships with others. |
| team building | Getting people to support the same goals and work well together to accomplish them |
| democratic leader | Leader who encourages workers to share in decision-making. |
| identity power | Power given to people because people identify with and want to be accepted by them |
| personal network | Includes people outside of the business environment. |
| leadership | The ability to influence individuals and groups to cooperatively achieve common goals. |
| develop | Managers usually find greater employee respect and support for work rules when employees help to ___________ the rules |
| seniority | Managers should NOT make job assignments based on THIS rather than by matching the job to the needs and interests of the employee. |
| objectivity | Leaders who can see all sides of a problem and not make biased judgments or statements are said to possess |
| identity | A type of power often invested in experienced or well-liked employees |
| spreadsheets | An example of a hard skill would be working with? |
| atmosphere | One of the most important responsibilities of a manager is to create an ______________that encourages employees to do their best work to make the business successful |
| autocraatic | type of leader who is usually most EFFICIENT, but not necessarily liked |
| initiative | Ambition and persistence in reaching goals, self-starters who plan are leasers who possess THIS |
| authority | In the past, managers had A LOT of _____________ over the employees in a business. |
| reward | When managers increase employees’ salaries as they meet goals, is whaat type of power? |
| decisions | If some employees do not seem to enjoy their work. managers can find opportunities to involve the employees in making THESE |
| characteristics | All leaders tend to share several common |
| soft | Employers usually look for THESE skills instead of hard skills when hiring young employees |
| effective | Both expert and identity power are related to ____________ leadership characteristics |
| relationships | THESE are important for managers, because they are responsible for getting work done through others |
