| A | B |
|---|
| Goals | the results a business expects to achieve. |
| responsibility | obligation to do an assigned task is called |
| Strategic planning | provides broad goals and direction for the entire business |
| Goals | THESE must be communicated to employees |
| broken lines | Staff advice is usually illustrated on an organization chart with THESE |
| Procedures | THESE can be developed to describe how a policy should be implemented. |
| Goals | THESE keep the business focused on where it wants to be in the future and the results it expects to achieve. |
| a line organization | All authority can be traced in a direct line from the top to the bottom in |
| Organizing | The three major elements of effective _____________ are the division of work, the facilities and working conditions, and the employees. |
| Organization chart | 3 benefits of THIS are that it indicates lines of promotion, shows the departments that make up the business, shows to whom each employee reports. |
| Consistent | The benefits of having policies to guide decisions is that decisions will be THIS |
| supervisor | Unity of command requires that no employee have more than one ___________ at a time |
| bottom | Authority in an organization is delegated from top to ___________ |
| flattened organization | An organization with fewer levels of management than traditional structures. |
| vision | A broad, long-term, and often inspirational view of a company’s reason for existing |
| self-directed work team | A team in which members together are responsible for the work assigned to the team |
| organizing | Determining how plans can be accomplished most effectively and arranging resources to complete work |
| line-and-staff organization | The addition of staff specialists to a line organization |
| line organization | Business structure in which all authority and responsibility can be traced in a direct line from the top executive down to the lowest employee level. |
| decentralized organization | A business which is divided into smaller operating units, and managers who head the units have almost total responsibility and authority for operations |
| empowerment | Authority given to individual employees to make decisions and solve problems they encounter on their jobs with the resources available to them. |
| business plan | A written document that describes the nature of the business, its goals and objectives, and how they will be achieved. |
| team organization | Business structure that divides employees into permanent work teams. |
| standards | After THESE are set in a department, they should WILL need to be be revised. |
| managers | ALL levels of these are involved in planning not just top level |
| strategic | The results of THIS planning are goals and strategies that guide the entire business |
| Unity of command | If an employee regularly receives instructions from more than one manager, there is a problem with |
| accountability | The obligation of an employee to accept responsibility for the outcomes of assigned tasks |
| operation plans | Examples of THESE include developing a department budget, planning inventory levels, setting monthly production levels |
| In writing | In order to be effective, a business plan should always be THIS |
