| A | B |
|---|
| Dependability | Able to be trust or depended on |
| Discrimination | Unfair treatment of one person or group, usually because of prejudice about race, ethnicity, age, religion, or gender |
| Emotional intelligence | Personal attributes that enable people to succeed in life, including self-awareness, empathy, self-confidence, and self-control |
| Empathy | The ability to identify with and understand somebody else's feelings or difficulties |
| Feedback | Information about reactions to a product, a person's performance of a task, etc., used as a basis for improvement |
| Flexibility | Able to change or be changed according to circumstances |
| Global awareness | Relating to or happening throughout the whole world |
| Human relations | The study of the ways in which people relate to each other in group situations |
| Inferior attitude | A feeling of failure to meet a standard of quality, ability, or achievement |
| Integrity | The quality of possessing and steadfastly adhering to high moral principles or professional standards |
