| A | B |
|---|
| lower | Management is most concerned when performance is _________than standards |
| cost | which standard do most businesses pay the greatest attention? |
| Controlling | Budgets are ________ devices as well as planning devices. |
| function | Reviewing performance is part of the controlling __________. |
| perfection | having THIS or no errors—may be the only acceptable standard for some products and services. |
| quantity, quality, time, cost | standards commonly used in business? |
| inventory | All the materials and products a business has on hand for use in production and available for sale. |
| operations managment | Effectively directing the major activities of a business to achieve its goals. |
| credit | The provision of goods or services to a customer with an agreement for future payment. |
| quantity standard | A specific measure that establishes the expected amount of work to be completed. |
| operations | The major ongoing activities of a business. |
| hygiene factors | Job factors that dissatisfy when absent but do not contribute to satisfaction when they are present. |
| current | The difference between __________performance and the standard is variance |
| profit | Income minus costs. |
| motivators | Job factors that increase job satisfaction. |
| Time Standard | A specific measure that establishes the amount of time needed to complete an activity. |
| iventory | It is NOT a good idea to keep a large _________ on hand because it will cost money and space |
| standards | Variance reports identify differences between current performance and THIS |
| quantity | The number of units to be produced, number of sales prospects to be contacted, and number of lines of information to be entered are THESE standards |
| leading | involves developing plans and helping employees to work effectively. |
| procedures | Standards are less likely to be accurate when new ________ are implemented |
| Profit | Increased costs, without a proportionate increase in sales dollars, decreases |
| work team | A group of people who cooperate to achieve a common goal |
| Before | According to Maslow, people must satisfy their Social needs _________ esteem or self actualization |
| controlling | The management function that provides information needed to improve the management process and business operations |
| variance | difference between current performance and the standard |
| negative | Even if change is effective, it CAN have _________ effects on employees. |
| Work | Staffing focuses on finding the right individuals who can perform THIS |
| higher costs | Low inventories are to lost sales as high inventories are to |
| low | Just-in-time inventory controls allow a business to maintain ______inventory levels |
