| A | B |
|---|
| Better Business Bureau | The BBB is a nonprofit membership organization with chapters throughout North America that are focused on advancing marketplace trust |
| Consumer Reports | Consumer Reports evaluates products, services, and even insurance. |
| Consumer Financial Protection Bureau | The Consumer Financial Protection Bureau (CFPB) is a regulatory agency charged with overseeing financial products and services that are offered to consumers |
| Goods | are physical (can be touched), tangible things we produce |
| Services | are non-physical (cannot be touched), intangible parts of our econom |
| Socially Responsible | means businesses acting in a manner that benefits society to maximize shareholder value. |
| Consumer Product Safety Commission | is a government agency that protects consumers from products that may present safety hazards |
| Customer Service | is when the seller and buyer are in direct one-on-one interaction with each other in a transaction. |
| Warranty | is guarantee that a manufacturer or seller makes regarding the condition of its product. |
