| A | B |
|---|
| Who can complete the application for few products other than the applicants? | Customer |
| Which team handles the add/remove users in KYP platform? | Team Set Up |
| What do we update on the application to remove the candidate's email ID from KYP Platform? | Dummy Email (noemail@noemail.com) |
| Who can withdraw the application in KYP platform? | Customer and Customer care |
| What will applicant do if the PO verification letter is expired? | Applicant can login to KYP and amend to generate new letter |
| What will the result of the application if the UK RTW is not completed through digital methods or UK share code? | Indeterminate |
| Which checks are scheduled in KYP platform?? | Drivers License Check |
| What step will you take If you receive a DL mandate form for KYP application? | Forward it to Processing team at processing@knowyourpeople.co.uk |
| What will do if the applicant wants to apply with a paper DBS application? | We do not offer a DBS paper application service for KYP applicants. |
| Can the applicant amend their details once the application is submitted to DBS for KYP? | No. |
