| A | B |
|---|
| nonverbal | A chart or a diagram(pictures only) is a type of THIS communication because there are no words |
| both | Businesses can track ________ outbound AND inbound messages |
| communication | THIS is a two-way process of sharing information not just passing along or sending info to someone |
| written | The most effective way to compliment an employee for work well done is to first use oral, then follow up with THIS communication |
| closed | A ___________ corporate culture is characterized by top-down decision making |
| avoidance | THIS approach for handling conflict may be the best approach in a minor conflict. |
| nominal group technique | The problem-solving method in which group members write down and evaluate ideas to be shared with the group |
| advantages | __________ of brainstorming include ALL of these: no judgment while doing it, wild but imaginative ideas can come of it, and it is effective for creative solutions |
| organizational culture | The collection of beliefs and patterns of behavior that are shared by people within an organization. |
| nonverbal communication | Delivering messages by means other than speaking or writing. |
| compromise strategy | A strategy in which everyone involved in a conflict agrees to a mutually acceptable solution. |
| body language | Gestures, movements, and mannerism used to communicate. |
| avoidance strategy | A strategy for resolving conflict that takes a neutral position or agrees with another person’s position even though it differs from your personal belief. |
| reverse mentoring | A strategy in which a younger employee works with an employee from an older generation |
| formal communication network | System of official channels that carry organizationally approved messages; flows upward, downward, and across the organization in a prescribed manner. |
| informal communication network | Unofficial way of sharing information in an organization. |
| communication network | The structure through which information flows in a business. |
| encourage | Managers should try to ________ employees from using informal communication channels. |
| distraction | People who even just whisper to each other during a movie can create THIS |
| open | Employees who receive downward-flowing information at meetings where feedback is encouraged are working in THIS type of culture |
| in person | THIS is the preferred communication style for both Baby Boomers and members of the Silent Generation |
| conflict | Interference by one person with the achievement of another person’s goals |
| grapevines | In this informal channel of communication information is passed along can be very accurate, fill employees's social needs and can get distorted |
| win/lose | THIS strategy is the LEAST preferred in resolving conflict |
| employees | “management by walking around” requires a manager to talk with THESE people at their work sites. |
| policy | To communicate a new _______, managers should use written communication |
| ideas | Wild and imaginative _______ are are actually encouraged during brainstorming sessions |
| creativity | Open cultures encourage ___________and problem solving at all levels. |
| doesn't | Feedback from the receiver __________ necessarily indicate that the sender made a communication error |
| 80% | Approximately THIS many poor management decisions can be traced to ineffective communication |
