| A | B |
|---|
| Services | THESE are activities of value that result in an intangible product. |
| efficiency and safety | Two important factors to consider in developing a factory layout |
| availability, skill | People who purchase services are also purchasing the _____________ and _________ of the person performing the service |
| availability | Trading in the stock market using the Internet is an example of service |
| customers | A company’s ____________are a very good source of new product ideas |
| mass production | The use of an assembly line is an example of THIS |
| manufacturing | Computer-integrated manufacturing is used to design and manage all _______________systems |
| design and test | A computer application known as CAD is used to THIS products |
| DOES NOT | Spending large amounts of money on new product research _____________ always lead to successful new products |
| human resources planning | Determining the types of jobs that are required for each part of the production process and the number of people needed for each job |
| assurance | The ability of employees to convey trust and confidence to customers is a measure of service quality known as |
| applied | THIS research studies existing product problems or possible design improvements for current products |
| researchers | Ideas for new products can come from salespeople, customers, and even THESE |
| United States | The world's leading service economy |
| pure and applied | The two types of product research |
| zoning | Laws are used to identify where specific types of businesses can locate |
| manufacturing | a special form of production in which raw and semifinished materials are processed, assembled, or converted into finished products |
| production scheduling | Identifying the steps, time to complete each step, and step sequence in a manufacturing process. |
| custom manufacturing | Designing and building a unique product for a specific purchaser. |
| kansei | TQM principle that links product users to product improvements. |
| mass production | Process of producing large numbers of identical products. |
| intermittent processing | Using short production runs to make predetermined quantities of products. |
| empathy | Caring and attention a business gives to its customers |
| kaizen | TQM principle that focuses on continuous improvements by measuring repeatable processes. |
| tangibles | Appearance of facilities, equipment, personnel, and promotional material. |
| pure | Product research done without a specific product in mind |
| applied | Product research on existing product problems or design improvements. |
| MANY | A major change in assembly-line operations today is that workers are NOT specialized & are being trained to perform_________activities. |
| fastest | Service businesses are the __________-growing segment of our society |
