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Java Games: Flashcards, matching, concentration, and word search. |
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Ice Breaker Day 2 - 2024
What did you learn from the day prior? Match the Services provided.
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| A | B |
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| What is a Queue? | Where calls are routed for a specific resource to handle |
| General Queue | 1-833 KP4-Care | Incoming calls for appointment services which can include general, specialty, and various languages (including hearing impaired) |
| Member Experience - RVMC Goal | Consistent, Welcoming, Seamless, and Integrated |
| RVMC Appt Center Sites | Fontana, Bakersfield, Downey, Anaheim, San Diego, Woodland Hills |
| Centralized Attendance Line | (844)-201-5825, Call 2 hours PRIOR to you shift, , Msg must include *Name, *Employee IE, *A message with the reason for call off/emergency and valid call back number |
| Average monthly handle time | +/- 5% Average |
| Monitor Acknowledgment | All calls are recorded! |
| GPS 2.0 | Quick Links, News, General Information, Policies & Procedures |
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