| A | B |
|---|
| relationship | a bond or connection you have with other people |
| friendship | a significant relationship between two people that is based on caring, trust, and consideration |
| citizenship | the way you conduct yourself as a member of the community |
| role | a part you play in a relationship |
| communication | your ways of sending and receiving messages |
| cooperation | working together for the good of all |
| compromise | a problem-solving method that involves each participant’s giving up something to reach a solution that satisfies everyone |
| I message | a statement in which a person describes how he or she feels by using the pronoun “I” |
| active listening | paying close attention to what someone is saying and communicating |
| body langauge | nonverbal communication through gestures, facial expressions, behaviors, and posture |
| prejudice | an unfair opinion or judgment of a particular group of people |
| tolerance | the ability to accept others’ differences and allow them to be who they are without expressing disapproval |
| constructive criticism | nonhostile comments that point out problems and encourage improvement |
| conflict | any disagreement, struggle, or fight |
| interpersonal conflict | disagreements between groups of any size, from two people to entire nations |
| conflict resolution | s the process of solving a disagreement in a manner that satisfies everyone involved |
| negotiation | the use of communication and often compromise to settle a disagreement |
| mediation | a process in which specially trained people help others resolve their conflicts peacefully |
| confidentiality | respecting the privacy of both parties and keeping details secret |
| peer mediators | students trained to help other students find fair resolutions to conflicts and disagreements |
