| A | B |
|---|
| Planning | THIS involves the effort to direct and lead people to accomplish the planned work of the organization |
| CAN | Management responsibilities _______ be assigned to or undertaken by non-management employees. |
| strategic management | managers are less directive and involve employees in decision making in THIS |
| influence | THIS enables a person to affect the actions of others |
| planning | The management function that involves analyzing information, setting goals, and making decisions about what needs to be done |
| staffing | THIS management function includes all of the activities involved in obtaining and compensating employees |
| one | Just ______ person is MOST likely responsible for all of the management functions in a new small business |
| Executives | THESE managers spend most of their time planning and controlling activities |
| supervisors | Employees at the first level of management in a business |
| non-managers | THESE employees are not responsible for the work of other employees and do not have authority over those employees. |
| management style | The way a manager treats and involves employees |
| tactical | when working with part-time or temporary employees, a manager should use THIS type of management |
| mixed management. | The combined use of tactical and strategic management |
| judgment | leadership characteristic involves making decisions carefully |
| dependability | leadership characteristic that means you follow through on commitments |
| managers | Managers typically spend much of their time dealing with customers, people form other organizations and other ________in their own |
| human relations | Some of THESE skills needed by leaders and managers are: self-understanding, communication, team building |
| vertical communication | an example of this is when a manager is sending informatin to one of his/her employees |
| informal communication | an example of this would be employees chatting with each other at lunch |
| ethical behavior | THIS consists of BOTH the actions of individuals and groups. AND the results of actions. |
| Mission statements | THIS describe the reason businesses exists and what they want to accomplish |
| organizing | The management function involves identifying and arranging the work and resources needed to achieve the goals that have been set |
| executives | Top-level managers such as presidents and chief executive officers, with responsibilities for the direction and success of the entire business |
| implementing | Supervisors spend most of their time on THIS management function. |
| initiative | having the ambition and motivation to get work done without being asked. |
| human relations | the way people get along with each other. |
| expert influence | the ability to get others to accomplish tasks because group members recognize that the leader has special knowledge in the area |
| formal | When a leadership position is part of an organization’s structure, the person holding that position has THIS influence. |
| ethics | the principles of conduct governing an individual or group. |
| core values | The important principles that guide decisions and actions in a company |
