| A | B |
|---|
| product-testing | Many manufacturers pay THESE organizations to perform safety tests on their products. |
| ALL | THESE states have consumer protection agencies. |
| least | It's not always the best decision to buy the __________ expensive item |
| store | brands are usually sold at a lower cost than national brands. |
| guarantee | a promise made by the manufacturer or dealer that a product is of a certain quality. |
| service | The right to THIS means that consumers can expect convenience, courtesy, and responsiveness to consumer problems and needs |
| smartphones | THIS has become the number one source of fraudulent offers to consumers. |
| business | product labels, advertising, and customer service departments are ALL __________ sources of consumer information |
| brand | a name given to a product or service to distinguish it from other similar and competitive items. |
| advertsiing | Generic products are less expensive than other items because they do not requires THIS or fancy packaging |
| convenience | A small food retailer that stocks popular items at higher prices and emphasizes an accessible location and long operating hours is THIS type of store |
| UN | THESE Guidelines for Consumer Protection include the right to be heard, to be informed, and to service |
| Food Drug Administration | This government agency makes certain that medicines and cosmetic products are not harmful to consumers |
| writing. | A guarantee is usually in THIS |
| implied | This warranty is imposed by law and is understood to apply even though it has not been stated. |
| informed | The most important responsibility consumers have is to be THIS |
| complaints | According to the Federal Trade Commission (FTC) auto-related issues, identity theft and Internet services. are some of the main sources of THESE from consumers |
| 60 days | If you have an unreceived or returned item that is billed to your credit card, you have THIS many days to dispute it |
| consumer complaint | This process is: contact the place of purchase; contact the company headquarters; involve a consumer agency; take legal action |
| word-of-mouth | Consumer information you get from other people who have tried a product or service |
| BBB | If you plan to buy a product at a particular store, you could contact THIS organization to find out what experiences other consumers have had with that store. |
| unit price | how much something costs per unit of measure |
| impulse buying | Buying items quickly without much prior thought |
| discount | THIS type of store emphasizes lower prices on its products; it bases its success on a high volume of sales and low prices. |
| warehouse club | is a no-frills outlet focusing on the sale of large quantities at reasonable prices. |
| fraud | When consumers are given false information in an effort to make a sale. |
| FTC | One of the main activities of THIS agency is is to prevent one firm from using unfair practices to force competing firms out of business. |
| mediation | THIS involves the use of a third party who tries to resolve the complaint between the consumer and the business. |
| class action | THIS lawsuit is a legal action by one party on behalf of a group of people who all have the same grievance. |
| small claims | Courts that resolve cases involving small amounts of money |
