| A | B |
|---|
| internal and external | People can be motivated by both of these types of factors |
| change process | 1st step in THIS is to carefully plan for the change |
| controlling | Reviewing performance is part of what function |
| implementing | involves carrying out plans and helping employees to work effectively |
| activities | in order to be effective, members must clearly understand which of these need to be done |
| budgets | are considered controlling devices and planning devices |
| decrease | if cost goes up and sales stay the same then this will happen to profit |
| variance | difference between current performance and the standard |
| revised | standards should be THIS when it is clear standards will not accurately reflect performance and when attempts to improve performance have not been successful |
| managers | developing effective work teams is the responsibility of the team AND this group |
| a work team | A group of people who cooperate to achieve a common goal |
| hygiene factors | , pay and fringe benefits, working conditions, and type of supervision are examples |
| challenging work | This likely to increase worker motivation according to Herzberg |
| standards | quantity, time, cost are ALL important THESE used in business |
| quantity standards | number of units to be produced, number of sales prospects to be contacted, and number of lines of information to be entered |
| cost | businesses pay the greatest attention to which standard |
| performance | 3 actions when THIS isn't meeting standards are: Take steps to improve performance, change policies and procedures, revise the standard |
| standards | THESE are often less accurate when new procedures are implementedthan other standards |
| increased costs | low inventories are to lost sales as high inventories are to |
| low | Just-in-time inventory controls means keeping _______ inventory levels |
| time standard | A specific measure that establishes the amount of time needed to complete an activity |
| quantity standard | A specific measure that establishes the expected amount of work to be completed |
| inventory | All the materials and products a business has on hand for use in production and available for sale |
| operations management | Effectively directing the major activities of a business to achieve its goals |
| profit | Income minus costs |
| hygiene factor | Job factors that dissatisfy when absent but do not contribute to satisfaction when they are present |
| motivator | Job factors that increase job satisfaction |
| operations | The major ongoing activities of a business. |
| cost standard | The predetermined cost of performing an operation or producing a good or service |
