| A | B |
|---|
| Empathy | The ability to understand and share the feelings of another person, ensuring patients feel heard, cared for, and respected during the procedure |
| Confidentiality | The practice of keeping patient information private and sharing it only with authorized personnel as per HIPAA (Health Insurance Portability and Accountability Act) guidelines. |
| Informed Consent | The process of obtaining a patient's permission before performing a procedure, after explaining the procedure, risks, and benefits. |
| Patient Advocacy | Acting in the best interest of the patient, ensuring they understand the procedure and are comfortable throughout the process. |
| Professionalism | The conduct, behavior, and attitude expected of someone in a professional role, which includes being punctual, respectful, and knowledgeable. |
| Respectful Communication | The use of clear, polite, and considerate language to communicate with patients, colleagues, and healthcare team members. |
| Punctuality | Being on time for scheduled appointments, procedures, and shifts, demonstrating reliability and respect for others' time. |
| Competence | The ability to perform phlebotomy procedures accurately, safely, and in accordance with established guidelines and standards. |
| Cultural Sensitivity | Being aware of and respecting a patient’s cultural background, beliefs, and practices, and considering these factors when providing care. |
| Integrity | The practice of being honest and ethical in all aspects of work, including accurately reporting patient information and procedure outcomes. |
| Non-Verbal Communication | The use of body language, facial expressions, and gestures to convey understanding, empathy, and professionalism in patient interactions. |
| Collaboration | Working effectively with other healthcare providers, patients, and their families, fostering a team-oriented approach to patient care. |
| Accountability | Taking responsibility for one’s actions, including making sure that the procedure is done properly, following safety protocols, and owning up to any mistakes. |
| Patient Privacy | Protecting the patient’s personal and medical information by adhering to privacy laws and protocols during all phases of care. |
| Active Listening | Fully concentrating, understanding, responding, and remembering what the patient says to ensure clear communication and address concerns. |
| Adaptability | Being flexible in adjusting to different patient needs, working conditions, and unexpected situations while maintaining professionalism. |
| Conflict Resolution | The ability to manage and resolve disputes or disagreements in a calm and constructive manner, ensuring a positive outcome for everyone involved. |
| Safety Protocols | Following established safety measures and standards to protect both the patient and oneself from harm during the blood collection process. |
| Positive Attitude | Maintaining an optimistic and professional demeanor, even in challenging or stressful situations, which can help reassure patients. |
| Teamwork | Collaborating with other healthcare professionals to provide the best care possible, demonstrating mutual respect and support in all activities. |
